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FREQUENTLY ASKED QUESTIONS
Your Questions Answered
FAQ
General
We offer a 15-day guarantee on all jewelry. If your piece breaks within this period, we will reweld it at no cost. After the initial guarantee, we offer one complimentary repair per item. Additional repairs will be subject to a small service fee.
Permanent Jewelry is a custom-fit piece that’s welded directly onto you, designed to be worn every day as a symbol of connection, celebration, or simply personal style.
Absolutely! We love doing pop-ups, parties, and private events. Visit our Contact us page to submit an Inquiry Request and to schedule your custom jewelry experience. Please see our Events page for additional details.
Unfortunately, no. Due to the nature of permanent jewelry, all sales are final. We encourage customers to confirm sizing and design preferences before finalizing their purchase.
Not at all! The welding process is quick and painless. We take every precaution to ensure your comfort and safety.
We offer a variety of chains in gold, gold-filled, and sterling silver, along with charms and connectors to personalize your piece. Please visit our Contact Us page for any special material requests.
Most appointments take about 15–30 minutes, depending on the number of pieces and customizations.
Yes, it’s generally safe. However, if you need to remove it for surgical purposes, you can cut it and bring it back for re-welding.
Gently clean it with mild soap and water. Avoid harsh chemicals and lotions to keep it looking its best.
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